Shipping Terms

This page contains our shipping terms. For our return policy click here: 30 Day Guarantee and Return Policy

Flat Rate Bike Shipping

All bikes ship within the 48 contiguous states of USA ship for low flat rates of $49

 

2 Day and 1 Day Shipping: "2 Day" and "1 Day" do not include weekends and holidays. Orders placed before 12 PM Pacific on business days will ship out the same day. Order placed after 12 PM Pacific on business days or on non-business days will ship out the next day. The days begin to count the first business day after the carrier takes possession. Eaglebear is not responsible for carrier delays.

Example: A bike ordered 2 Day at 2 PM on Monday, will ship on Tuesday and arrive on Thursday.

Parts and Accessories

Orders without a bike over $99 ship for FREE.  Orders under $99 ship for a flat rate of $8. 

 

Processing Times

Generally orders ship same day if ordered before 12PM Pacific Time on business days.  Orders placed on non-business days, or after 12PM Pacific Time on business days will ship out the next business day.

There are some exceptions that may take longer to ship:
Pre-orders: There will be a note on the product page and on your order that explains when your pre-order will ship

Shipping Method

Our standard shipping methods for Flat Rate Bike Shipping for bikes within the 48 contiguous states are UPS Ground and FedEx Ground. Note that we may use alternative shipments outside of the 48 contiguous states or for smaller packages.  For 2 day shipping we will choose a shipping method where the carrier quotes a delivery date that would arrive in 2 business days. For 1 day shipping we will choose a shipping method where the carrier quotes a delivery date that would arrive in 1 business day.

 

UPS Ground Shipping Estimated Transit Times

The map below illustrates Ground Shipping transit times to US regions once orders leave our warehouse in California.

ups shipping map


Transit times are subject to weather and other carrier delays.
We do our best to keep this map up to date.  But UPS can change transit times.  For the most up to date transit times visit ups.com

If you have questions about shipping times, please contact us.

 


Warehouse Location

All bikes ship directly from our warehouse in Westlake Village, California, USA.

 

Expedited Shipping

Expedited shipping options are available on the checkout page. If you would like other expedited shipping options, please call us at (805) 557-8350 or send us a message.  Expedited shipping fees are non-refundable.

 

Alaska & Hawaii

There are no returns for bikes sent to Alaska & Hawaii.  All sales are final

Accessories Bikes
Shipping Cost 35 USD (FREE if included with bicycle order or for orders over $99) $199 per bike

 

APO & DPO Addresses

Due to new maximum dimensions for USPS service, we can not ship bikes to APO & DPO addresses.  We can ship parts and accessories to APO & DPO addresses.  If you have a regular international address (not an APO or DPO address) where you can receive shipments, you can enter that address at checkout and we can ship there. 

 

There are no returns for bikes sent to APO/DPO addresses. All sales are final.


 

PO Boxes

We generally do not ship to PO boxes that do not accept UPS and FexEx deliveries.  If you need a bike shipped to a PO box, please contact us before ordering.

 

Canadian Shipping  

Eaglebear pays all duties and costs associated with customs clearance and crossing the border into Canada. After checkout, you will not be responsible for any further import duties or taxes.

Flat Rate Canadian Shipping

Item Shipping Cost
Bikes 199 USD per bike

 

There are no returns for orders shipped to Canada.  All sales are final.

We strongly recommend that Canadian customers not order items like knee pads, gloves and helmets.  These types of items frequently need to be exchanged because of fit and we cannot accommodate those exchanges and returns.

 

International Shipping (outside US and Canada)

Eaglebear ships to other international destinations at discounted rates.  Rates are calculated at checkout.

    • All international sales are final.  There are no returns for international shipments.
    • Buyer is responsible for any import duties and taxes that may apply at the destination country.
    • The destination country may bill you for duties and taxes as a condition for delivery.  It is the buyer's responsibility to make sure such duties and taxes are paid.  If any international shipment is returned for any reason, including because of failure to pay duties and taxes, refusal of delivery, or inability to deliver, the full actual cost of shipping in both directions will be deducted from any refund.